Refund policy

Return Policy

We offer a 180-day return policy, meaning you have 180 days from the date of receiving your item to request a return, unless your order exceeds £100 (see below for further details).

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at info@ravarstores.com. Returns must be sent to:

4 Ashburn Way, LL13 0NP, Wrexham, United Kingdom

Once your return is accepted, we will provide a return shipping label and instructions on how to return your package. Items sent back without prior approval will not be accepted.

For any questions, feel free to reach out at info@ravarstores.com.

Orders Over £100

For orders over £100:

  • Returns must be requested within 90 days of receiving the item.

  • Refunds for these orders will be issued only after the item has been successfully returned and inspected.

  • You may be required to provide proof of delivery or a tracking number to confirm the return.

Third-Party Suppliers

Some products sold on our website are supplied directly by third-party partners. For these items, returns must be requested within 30 days of receiving your order.

Currently, our third-party suppliers are:

  • NORTHERN – Please review their return policy here: https://northerngymequipment.com/policies/refund-policy

Returns for third-party items must be made in accordance with the supplier’s return process and policy. If you have purchased a product supplied by a third party, please follow our guidelines for a return and we will address it promptly. If you are unsure whether your order falls under this category, contact us at info@ravarstores.com for assistance.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If unsure whether your item is eligible, please reach out.

Exchanges

If you'd like to exchange an item, we recommend initiating a return and placing a new order once the original return is accepted.

EU 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without explanation. The item must be returned in its original condition with tags and packaging, and proof of purchase is required.

Refunds

After receiving and inspecting your return, we’ll notify you of your refund approval. If approved, a refund will be processed to your original payment method within 10 business days.

Please note: it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@ravarstores.com.